Privacy Policy

MVK GROUP (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you use our mobile application and web dashboard for waste collection management services.

1. Information We Collect

We collect only the information necessary to provide and improve our services.

Personal Information (Customers)

For standard users and customers, we do not collect email addresses. We only require:

• Name — required to identify you for service delivery
• Phone number — required for communication and service coordination
• Physical address — used to locate your premises for waste collection

Administrative & Staff Information

For employees, workers, and administrators, we collect:

• System Email — an internal or professional email address required for secure authentication and access to the management dashboard. This email is used strictly for account management and is not shared with third parties or customers.
• Role & Permissions — to control access to specific administrative features.

Location Data

We may collect precise location (GPS) data only when you choose to use the "Use My Location" feature during booking or profile setup.

• Location access is requested only during active service booking
• GPS coordinates (latitude and longitude) are collected momentarily and converted to a readable address using OpenStreetMap — they are not stored as raw coordinates
• We do not track your location continuously or in the background
• Location data is used solely to help assigned workers reach your premises
• You can enter your address manually at any time without granting location access

Photos and Documents

We may collect media and files that you voluntarily upload to our platform:

• Photos — used for profile pictures and documenting business activities (e.g., proof of collection or event photos).
• Files and Documents — administrators may upload operational documents, reports, or IDs required for business management.

App Activity & Service Usage

• App Interactions — we collect information about how you interact with our app (e.g., bookings made, buttons clicked) to improve service efficiency.
• User-Generated Content — service notes, instructions, and feedback messages you submit through the app.
• Booking details (service type, scheduled date, scheduled time).
• Service history and real-time status updates (Pending, In Progress, Completed).

Technical Data & Performance

• FCM Token (Device ID) — used to deliver push notifications for your bookings.
• Crash Logs & Diagnostics — we collect anonymized technical information about app performance and crashes to ensure stability and fix bugs.

Payment Information

• We do not process payments within the app
• We do not collect or store credit card, bank account, or mobile money details
• Payment status (paid/unpaid) is recorded manually by administrators for service tracking only

2. App Permissions Explained

Our Android app requests the following system permissions. We are transparent about why each is needed:

• INTERNET — Required for the app to communicate with our secure cloud servers (Supabase) and Firebase notification service. Without this, the app cannot function.
• ACCESS_FINE_LOCATION & ACCESS_COARSE_LOCATION — Used only when you tap the "Use My Location" button to auto-fill your service address. We do not collect location data at any other time.
• ACCESS_NETWORK_STATE — Allows the app to check if your device has an internet connection before making network requests. No personal data is collected through this permission.
• POST_NOTIFICATIONS — Required on Android 13+ to display push notifications about your bookings and service updates. You can disable notifications at any time from your Profile settings or your device notification settings.

3. How We Use Your Information

We use collected information strictly for:

• Scheduling and managing waste collection services
• Connecting customers with assigned service workers
• Enabling communication between customers, workers, and administrators
• Sending service-related notifications and reminders
• Improving service efficiency and user experience

We process your data based on:

• Your consent
• The necessity of providing our services
• Legitimate business operations

4. Information Sharing

We do not sell, trade, or rent your personal data.

We may share limited information only in the following cases:

Service Workers

Assigned workers may access:

• Name
• Phone number
• Location

Only for completing waste collection services.

Service Providers

We use trusted third-party services:

• Supabase – for secure data storage and backend services
• Firebase – for notifications and application functionality

These providers process data on our behalf under strict security and privacy controls. Firebase may collect device and usage data in accordance with Google’s privacy policies.

Legal Requirements

We may disclose information if required by law or to:

• Comply with legal obligations
• Protect our rights
• Prevent fraud or misuse

5. Data Security

We implement reasonable technical and organizational security measures to protect your data using secure cloud infrastructure.

However, no system is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain personal data only for as long as necessary to:

• Provide services
• Maintain operational records
• Comply with legal obligations

When no longer needed, data is securely deleted or anonymized.

7. Your Rights & Account Deletion

You have full control over your data:

Update Information

You may update your profile information directly in the app.

Delete Account

You may request full deletion of your account and data:

• In-App: Profile → “Delete Account”
• Email Request: mwamkowavijanakiuchumi@gmail.com

We process deletion requests within 48 hours, after which your data is permanently removed.

8. Notifications

We may send notifications related to your bookings and services. You can manage or disable notifications at any time through your device settings.

9. Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal data from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. All changes will be posted in this document with an updated “Last Updated” date. Continued use of the app means you accept the updated policy.